FAQs

“Will you match other retailers’ prices?”

Our philosophy has always been to source the best designs that are produced to the highest quality, supply these with excellent customer service, and provide real value for money. Our aim is to continue adhering to these principles. Therefore, if you find that another retailer is offering to supply exactly the same product for a lower price than us then please contact us and we will do all that we can to match the price.

“Can I return goods?”

If standard goods bought online are not faulty or damaged then we will take them back for exchange or refund, provided they are returned in the manner set out on the Delivery & Returns page. This does not apply to items which are made to order, which cannot be returned. If goods are genuinely faulty then we will ensure that this is rectified either through repair, replacement or refund. This obviously does not include faults of a cosmetic nature arising from normal wear and tear. This does not affect your statutory rights and is in accordance with the Sale of Goods Act 1979 and the Consumer Protection Regulations 2000. Please see our Terms and Conditions for further details.

“Why do you charge for delivery?”

We try and price everything transparently. Therefore, we price the products and delivery separately so that you can see exactly what you are paying for.

Delivery is a real cost which we incur and it is not included in the price of the products. Often two people are required to deliver for health and safety reasons. Your delivery will be carried out by a reputable and established carriage company to the standards expected by Alveena Casa. Some deliveries may involve just a very simple drop-off to your door but where required; our service includes unwrapping, assembly and positioning in a room of your choosing. All waste packaging will be removed. Unfortunately, there are limits to the service and therefore we cannot carry out electrical fitting, wall hanging of items or moving/removing of existing furniture without prior agreement. As far as possible we also try to give a two hour delivery window.

“Can you ship products overseas?”

Yes, we can arrange shipping to an overseas address or to your nominated shipping agent in the UK.

“Why do you have such long lead times?”

Lead times of between eight and twelve weeks are standard as manufacturers do not, in general, hold stock of their pieces. This is due to the large range of variables (e.g. fabrics, surface finishes) and the fact that most items are hand made and hand finished to order.

“Can someone help me plan and design my room?”

We offer a service within London where we are happy to help with your design, measure spaces, offer advice and, where applicable, provide plans. Please contact us for more details.

“Is there a mailing list that I can sign up for?”

Yes, sign up for the mailing list via the Email Sign Up link above.

“What information about me will you keep when I visit your website?”

The only information we will keep is information you have asked us to keep – please see our Privacy Policy page for further information.

“How do I get to the Showroom and is there parking nearby?”

For directions and a map, see Contact Us.There are on-street parking bays outside the showroom.

“I’ve forgotten my Password”

To reset your password click here. If you still have problems email our team at info@alveenacasa.com

“How do I change my Email Settings?”

You can unsubscribe from our emails by clicking the unsubscribe link at the bottom of our emails. Alternatively, you can visit your account settings page at any time.

How do I change my Account Settings?

To change your account settings or personal details, you can log in to your alveenacasa.com account and visit your account settings page at any time.

“Will I get spammed by email?”

To ensure that our customers are kept up to date and don’t miss out on the latest products, we send a maximum of two emails per week. We never share our data with third parties and your data is kept secure. For more information visit our Privacy Policy page.

“Can I save items for later?”

Yes – simply click the ‘Love’ button which you see in the top right of each product. You will be able to revisit your selection of loved products in your Personal Wishlist at any time.

“Do you have seasonal Sales?”

Yes, exact dates of our seasonal Sales will be advertised nearer the time. Only selected lines will be available in the sale and, due to the exclusive nature of our ranges, we cannot guarantee that an item will still be available for purchase late in the season.

“How do I know that the products you sell are authentic?”

As an authorised retailer for all of the brands that we feature, we guarantee that every item we sell is 100% authentic.

“Which payment methods do you accept?”

We accept most major credit and debit cards including Visa, MasterCard and American Express. We can also accept direct Bank transfers. Please contact info@alveenacasa.com for more information.